Obtaining Services
NARBHA is continuously enhancing its behavioral health provider network by increasing consumer choices when receiving services throughout northern Arizona. NARBHA has expanded programs, services, and providers to strive to meet people's needs within their own communities.
NARBHA will help you choose a provider from within the provider network. You will need to contact the provider to make, change, or cancel your appointments. If you need help with scheduling your appointments, contact NARBHA Member Services. If you are not happy with the provider you chose, contact NARBHA Member Services to discuss the situation.
Member Services at NARBHA are available 24 hours a day, 7 days a week.
To contact Member Services at NARBHA please call: (928) 774-7128 or toll-free at 1-800-640-2123; for hearing impaired, please use the Arizona Relay Service at 711 or 1-800-367-8939 or internet assistance at http://www.azrelay.org/.
NARBHA provides written notice of a termination of a contracted provider within 15 days after receipt or issuance of the termination notice, to each member who received behavioral health care from, or was seen on a regular basis by, the terminated provider [42 CFR 438.10(f)(5)]. Affected members are informed of any other changes in the network 30 days prior to the implementation date of the change [42 CFR 438.10(f)(4)].
Click here to read important letter from NARBHA to Non-TXIX SMI behavioral health services recipients regarding a change in services. (for persons with Serious Mental Illness)
Haga clic aquí para leer la carta importante de NARBHA a no beneficiarios de los servicios de salud TXIX SMI de comportamiento con respecto a un cambio en los servicios. (Para personas con enfermedad mental grave - SMI)
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Click here to read about Arizona Department of Health Services Division of Behavioral Health Services
Accessing / Paying for Behavioral Health Services
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